Shipping Policy
Welcome to Scalp Solution! We are committed to delivering your orders as quickly and efficiently as possible. Please read through our shipping policy to understand how we handle shipping, processing times, and more.
Shipping Rates and Methods
We offer the following shipping options:
Standard Shipping: Estimated delivery within 2-5 business days from dispatch.
- Up to 500g: $10.95
- 500g to 1kg: $14.95
- 1kg to 3kg: $18.95
Express Shipping: Estimated delivery within 1-3 business days from dispatch.
- Up to 500g: $14.45
- 500g to 1kg: $18.95
- 1kg to 3kg: $23.45
Free Shipping: Available for orders over $80+.
Shipping costs will be calculated at checkout based on your location and selected shipping method.
Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Times
Delivery times vary depending on your location and chosen shipping method. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.
International Shipping
We offer international shipping to select countries. Please note that delivery times and shipping costs may vary depending on the destination. Any customs fees, duties, or taxes are the responsibility of the customer and are not included in the shipping cost.
Order Tracking
After your order is shipped, you will receive an email with tracking information. Use the provided tracking number to monitor your shipment’s progress.
Address Changes
Please ensure that your shipping address is correct at checkout. If you need to update your address after placing an order, contact us at support@scalpsolution.com.au as soon as possible. Address changes may delay the shipping process and incur additional costs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@scalpsolution.com.au within 7 days of delivery so we can assist you. We are not responsible for lost packages due to incorrect address information provided at checkout.
Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or customs processing may affect delivery times. We appreciate your patience in such cases.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us at support@scalpsolution.com.au. We are here to help!
Thank you for choosing Scalp Solution. We appreciate your business and look forward to serving you again soon!
