• Scalp Solution provides Australians with advanced scalp care products to restore scalp balance and revitalise hair.
• 45% of Australians experience hair loss at some point in their lives. Various factors affect hair loss, including family history, stress, sun exposure or pregnancy. While some factors cannot be controlled, maintaining a good scalp can support healthy hair roots and hence help alleviate hair loss problems.
• Scalp Solution brings scalp health products to accommodate the needs of different scalp and hair types. Whether it’s dandruff, thinning hair, or just looking to re-energize hair roots, we support Australians with varying scalp needs.

The origin of products depends. You can check the product origin on the product pages.

Depending on the product, some are cruelty-free and vegan. You can see more details about each product on their respective pages.

Currently, we are online only. But we are looking forward to meet you in person some time in the future.

Scalp Solution offers a range of scalp-focused products, focusing on improving scalp condition to support healthy hair. Our range of products includes anti-dandruff, hair-loss limiting and hair energising.

Everyone’s hair condition is different, hence there is no one-size-fits-all hair product. To help you find the right products for your hair type, use this quiz to find suitable products for you.

For those who don’t know much about the scalp, it can be difficult to choose the right products. So, we have created this handy quiz to help you find the right product.

Most of our products are safe for coloured and chemically-treated hair. However, we recommend reading the product descriptions for more details.

Yes, we do! Hair products containing sulphate and paraben are harmful to healthy hair growth. Therefore, the products in Scalp Solution do not contain sulphate and paraben.

While the ingredient used in each product differs, we strive to scalp care products that use natural ingredients on Scalp Solutions.

• For the best result, we recommend sticking with the instructions included on the packaging of each product. This ensures you can experience the full benefits of the products.
• Your scalp performs the best when it is clean and pollutant-free. Therefore, we suggest focusing on scalp cleansing before considering nutrients for the scalp. 

Yes, all of our products have an expiration date.

Thank you for your question! Our products are not tested on animals. However, we want to be fully transparent. While our finished products are cruelty-free, the individual ingredients we use may have been tested on animals at some point to ensure their safety for human use, as is common with many widely used cosmetic ingredients.

We are committed to ethical practices and continue to support alternatives to animal testing where possible.

You can conveniently place an order at scalpsolution.com.au. Scalp Solution has a range of scalp care products available for purchase. Simply add an item to the cart and complete checkout.

Scalpsolution.com.au accepts a range of payment methods, including credit and debit cards, PayPal, AfterPay and more.

In most cases, we cannot cancel or modify an order after it is placed. Once placed, orders are immediately sent to our logistic team for fulfillment and dispatch. If you would like to cancel or modify your order, we recommend you contact us immediately. However, we do not guarantee your order can be cancelled or modified before it is dispatched.

Yes, we accept bulk orders. To get a bulk order discount, please email us at support@scalpsolutions.com.au

We ship to everywhere within Australia.

• Shipping cost is calculated based on the weight of the parcel. Please refer to the checkout page for an accurate shipping cost for your location.
• Orders over $80 can enjoy free standard shipping.

The shipping time of orders depends on the shipping option selected at checkout. Standard delivery usually takes 2-5 business days from dispatch while express delivery takes 1-3 business days.

We offer express shipping for customers who need their items as soon as possible. Currently, we are not offering same-day shipping options.

You can track your order once it has been dispatched. A tracking code will be sent to you once your order leaves our warehouse.

Please contact us at support@scalpsolution.com.au and our team will be able to assist you in replacing the damaged products.

We accept returns and exchanges for unopened products if you have changed your mind within 30 days of purchase. Please email us at support@scalpsolution.com.au to initiate a return or exchange.

Please email us at support@scalpsolution.com.au to initiate a return or exchange.

Products that are opened and/or used are not eligible for return.

Once the returned items arrive at our warehouse, we process the return or exchange promptly. For returns, the shipping takes 3-5 business days. For exchanges, the back-and-forth shipping will take 5-10 business days.

Return shipping is at the cost of the customers.

Currently, Scalp Solution is planning to offer a subscription service for items so you can have peace of mind knowing that your scalp shampoos and conditioners will not run out.

By subscribing to automatic scalp care product deliveries, you can enjoy peace of mind knowing that your shampoos and conditioners will not run out. Also, subscribers can enjoy 5% off their items, including the subscribed items and non-subscribed items.

Yes, you can cancel your subscription at any time. Unsubscription takes 3 business days to process. Hence, if your scheduled delivery is due within 3 business days, the unsubscription will take effect after the delivery.

Yes, we occasionally run sales. Keep an eye on our social channels to know when a sale event starts.

Simply paste the promo code at the checkout page.

Discounts and offers may be able to be combined based on the policies of each discount and offer. Please check the policies of each event to know if certain discounts and offers can be combined.

• How often you should wash your hair depends on hair type, oiliness, activity level, and personal preference.
• Oily hair may require daily washing, while dry, damaged, or curly hair benefits from less frequent washing to retain moisture. Factors like sweat, styling products, age, and ethnicity also influence the ideal frequency.
• Dermatologists generally recommend washing 2-3 times a week to prevent buildup, though there’s no strict limit, especially when using conditioner.

• A hair mask is an intensive treatment designed to deeply nourish, repair, and strengthen hair, often containing rich ingredients like oils, proteins, and butters. It is typically left on for an extended period (10-30 minutes) to penetrate deeply into the hair shaft.
• A conditioner, on the other hand, provides surface-level hydration and smoothness, helping to detangle and reduce frizz after shampooing. While conditioners are used regularly, hair masks are recommended once or twice a week for extra care.

• To prevent hair breakage, keep your hair hydrated by using a moisturizing conditioner and deep conditioning treatments.
• Avoid excessive heat styling, harsh chemical treatments, and tight hairstyles that put stress on the hair.
• Use a wide-tooth comb or a detangling brush on wet hair to minimize breakage, and trim split ends regularly.
• Protect your hair by using a silk or satin pillowcase and applying leave-in treatments or oils to maintain strength and elasticity.

• To reduce frizz, keep your hair well-hydrated by using a moisturizing shampoo, conditioner, and leave-in treatments.
• Avoid excessive heat styling and harsh brushing, which can damage the cuticle and cause frizz.
• Use anti-frizz serums or oils to seal in moisture and smooth the hair shaft.
• Dry hair with a microfiber towel or a cotton T-shirt instead of a regular towel to minimize friction and breakage.

• To maintain healthy hair, keep it hydrated with regular conditioning and deep treatments while avoiding excessive heat styling and harsh chemical treatments.
• Trim split ends regularly to prevent breakage and use a gentle, sulphate-free shampoo to cleanse without stripping natural oils.
• Protect your hair by using silk or satin pillowcases, minimizing tight hairstyles, and applying nourishing oils or serums.
• A balanced diet rich in vitamins and proteins also promotes strong, shiny hair.

Yes, we sell gift cards. Simply add gift cards to the cart and complete checkout. The gift card will be available to you once checkout is complete.

Simply paste the gift card code into the cart at checkout.

No, gift cards are not eligible for returns.

Contact us via support@scalpsolution.com.au

Our team is available Monday to Friday, 9 am to 5 pm Melbourne/Sydney time.

Currently, we do not offer live chat or phone support but we look forward to connecting with you through these services soon.

Yes, we work with salons and hairstylists to supply scalp care products. Please reach out to support@scalpsolution.com.au

If you would like to try out our products, consider buying the travel packs. The travel packs are the same products in smaller packages that allow you to test them out.

If you have specific hair concerns, feel free to reach out to support@scalpsolution.com.au for customised solutions.