Returns and Exchange Policy
Thank you for shopping with Scalp Solution! We value your trust and satisfaction. Please read our returns and exchange policy carefully to understand how we handle any issues with your order.
Returns Policy
We accept returns for unopened products if you have a change of mind. Please note the following conditions:
- Unopened Products: Products must be returned in their original, unopened, and unused condition.
- Time Frame: Returns must be initiated within 30 days of order.
- Return Process: Contact us at support@scalpsolution.com.au with your order number and reason for the return. Our team will guide you through the return process.
Faulty Products
If you receive a product that is faulty or damaged, please follow these steps:
- Contact Us: Notify us within 7 days of delivery by emailing support@scalpsolution.com.au with your order number and details about the issue.
- Provide Proof: Include clear photos of the faulty or damaged item as well as the packaging.
- Resolution: Once we confirm the issue, we will provide a replacement product or issue a refund at our discretion.
Non-Returnable Situations
We cannot accept returns or exchanges for:
- Products that have been opened, used, or tampered with
- Incorrect product choice
Penalty for Non-Compliant Returns
If a return is initiated or completed for a product that does not meet the conditions outlined in this policy, a penalty fee may be applied. This fee will cover the cost of return shipping, processing, and handling. The penalty fee will be deducted from any potential refund or charged separately if no refund is applicable. Please ensure your return meets our policy to avoid such penalties.
Contact Us
If you have any questions or concerns about our returns and exchange policy, feel free to reach out to us at support@scalpsolution.com.au. Our team is here to assist you!
Thank you for choosing Scalp Solution. We appreciate your understanding and support!